Our Commitment to Responsible Gaming

Keeping it Fun, Keeping it Safe

Let's be honest: gaming should be fun. It’s a form of entertainment, a way to unwind. But for a small number of people, it can stop being fun and become a problem. At Spinmama, we take this very seriously. Our commitment is to provide you with a safe environment and the tools you need to stay in control of your play.

Remember, you're in the driver's seat. Our job is to give you the dashboard and the controls to make sure your gaming journey is a positive one. If you ever feel like you're losing control, please use the tools below or reach out to a professional organization. It's a sign of strength, not weakness.

Your Player Protection Toolkit

We've built a suite of tools directly into your account to help you manage your time and money. You can access these at any time from your account profile.

• Deposit Limits: This is your first line of defense. Before you even start playing, you can set a daily, weekly, or monthly limit on how much you can deposit. It's like setting a budget for your entertainment. Once you hit your limit, you won't be able to deposit more until the period resets.
• Loss Limits: Similar to a deposit limit, this allows you to control the maximum amount you can lose over a set period. It's a great way to ensure you never lose more than you're comfortable with.
• Wager Limits: This tool controls the total amount you can bet, win or lose, over a specific timeframe. It's useful for managing your overall activity level.
• Cool-Off Periods: Feeling like you need a short break? You can set a cool-off period for anything from 24 hours to 6 weeks. During this time, you won't be able to log in to your account. It's a great way to step back and reset.
• Self-Exclusion: If you feel your gambling is becoming a serious problem, this is the most critical tool. You can choose to self-exclude for a longer period (typically 6 months or more). This is a formal commitment, and we will do everything in our power to prevent you from reopening your account or creating new ones during this time.

A Quick Self-Check

It's always a good idea to check in with yourself from time to time. Ask yourself these questions honestly:

• Are you spending more money or time gambling than you intend to?
• Are you chasing your losses?
• Is gambling negatively affecting your personal life or work?
• Have you ever borrowed money to gamble?
• Do you feel irritable or anxious when you're not gambling?

If you answered "yes" to one or more of these questions, it might be a good time to use our player protection tools or seek advice from a professional.

Where to Find Help in Canada

You are not alone. There are fantastic, free, and confidential resources available across Canada that can provide support and guidance. We strongly recommend reaching out to them if you or someone you know needs help.

• Responsible Gambling Council (RGC): A leading authority in Canada providing information and resources.
• GamTalk: A supportive online community where you can share experiences and find help.
• Gamblers Anonymous: Local and online meetings following a 12-step program for recovery.