Frequently Asked Questions

Got Questions? We've Got Answers.

You're not the first person to have these questions, and you won't be the last! We've gathered up the most common queries we get from players and put them all in one place. It's the quickest way to find the information you need. If you don't see your question answered here, don't hesitate to reach out to our support team.

Account & Registration

Is it free to create an account?
Absolutely. Creating an account at Spinmama is 100% free and always will be.

Why do you need my personal information?
We are a licensed and regulated casino. We're legally required to verify the identity and age of our players to prevent fraud and underage gambling. Your data is protected by our Privacy Policy.

I forgot my password. What do I do?
No problem! Just click the "Forgot Password?" link on the login screen, enter your email, and we'll send you a link to reset it.

Bonuses & Promotions

What is a wagering requirement?
It's a multiplier that tells you how many times you need to play through a bonus before it turns into real, withdrawable cash. For example, a C$10 bonus with a 40x wagering requirement means you must place C$400 in bets to complete it.

Do all games count towards wagering?
No, and this is important. Most slots contribute 100%, but table games and live casino games usually contribute much less (around 5-10%). Check the specific bonus terms for the exact details.

Deposits & Withdrawals

What payment methods can I use?
We support a wide range of methods for Canadian players, including Interac, Visa, Mastercard, iDebit, and several cryptocurrencies like Bitcoin and Ethereum.

How long do withdrawals take?
We're proud of our speed! Interac e-Transfers and crypto withdrawals are usually processed within a few hours. Bank transfers and card withdrawals can take 3-5 business days.

Are there any fees for transactions?
We do not charge any fees for deposits or withdrawals. However, your own bank or payment provider may charge a fee, so it's always best to check with them.

Security & Fairness

Is Spinmama a legit and safe casino?
Yes. We are fully licensed and regulated by the Kahnawake Gaming Commission. All our games come from reputable providers and are regularly audited for fairness by independent third parties.

How do I know the games aren't rigged?
All our games use a Random Number Generator (RNG) to determine their outcomes. This technology ensures that every spin, card deal, or dice roll is completely random and unpredictable. It's mathematically impossible for us or the provider to manipulate the results.

What is responsible gaming?
It’s about playing for fun and staying in control. We provide tools like deposit limits and self-exclusion to help you manage your play. You can learn more on our Responsible Gaming page.