Contact Us

We're Here to Help, 24/7

Got a question? Run into a snag? Or just want to say hi? Whatever you need, our friendly and knowledgeable support team is ready to help you out. We pride ourselves on having real, trained professionals on the other end of the line—not just bots. Don't hesitate to reach out.

Live Chat: The Fastest Way to Get Answers

For any immediate questions or issues, our 24/7 Live Chat is your best bet. You'll be connected with a support agent in seconds who can help you with anything from a deposit issue to a question about a game.

You can access the Live Chat by clicking the speech bubble icon, which is always visible at the bottom corner of your screen when you are logged in.

• Availability: 24 hours a day, 7 days a week
• Response Time: Typically under 30 seconds
• Best for: Urgent questions, payment issues, bonus help, technical problems.

Email Support: For Less Urgent Inquiries

If your question isn't urgent or if you need to send us documents, email is a great option. We monitor our inbox constantly and will get back to you as quickly as we can.

You can reach our support team at: [email protected]

• Availability: 24 hours a day, 7 days a week
• Response Time: We aim to reply within 6 hours
• Best for: Sending verification documents, detailed account queries, feedback.

Before You Reach Out...

Have you checked our FAQ page? We've packed it with answers to the most common questions our players ask. It's often the quickest way to solve your issue without needing to contact us at all!

Our Office

For official correspondence, our mailing address is:

Nexus Gaming Corp.
2000, Kahnawake Office Complex
Kahnawake, QC J0L 1B0
Canada